Delete your member app account.

In the app

1. Open the app and go to Profile.
2. Tap Delete account.
3. Read what will happen, type DELETE to confirm, and tap Delete my account.

The app needs a connection to send the request. If your gym asks you to accept a form before you can use the app, the same Delete my account is on that screen too.

What happens straight away

• Your sign-in is switched off, and you are signed out on every phone at once.
• Your devices and their push tokens are removed, and notifications stop: nothing waiting to be sent to you goes out.
• Your gym receives your request and, unless it declines it, completes it.

Deleting your account does not cancel or refund a membership. Ask reception for that.

What your gym then erases

When your gym completes the request, it erases your name, email address, phone number and date of birth, the staff's notes about you, your devices and notification preferences, the text of the messages sent to you, and the payment-proof files you uploaded. This cannot be undone.

What is kept

Some records are kept, tied to your member number:

• your memberships, charges, payments and receipts, which are financial records;
• the amounts and decisions of the payments you claimed with a proof, without the files;
• your check-ins and bookings;
• the forms you accepted, which are the gym's record of what you agreed to;
• a record of when notifications were sent, without their text;
• a record of actions taken on your account, without personal details.

Receipts already issued keep the name printed on them, because they are financial records.

If your gym declines the request, your sign-in stays switched off. To use the app again, ask reception.

Without the app

If you can't use the app, email support@dravofit.com from the email address your gym has for you, or, if your gym has no email for you, give your member number and phone number. Tell us the name of your gym. We pass your request to your gym, which deletes your account in the same way. We may ask you to confirm it is you before it does. You can also ask at your gym's reception.

More about your information

The member app privacy policy says what is collected, why, and who processes it.